Frequently Asked Questions
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| Q: | Are the watches on Shopcoolstuff.com brand new? |
| A: | Yes, We sell all brand new watches that come directly from manufacturer suppliers. We never sell used watches. |
| Q: | Why are your prices lower than that on other web sites? |
| A: | We get the watches from different suppliers, so we will take the watches from a supplier that provides the lowest prices.
Moreover, We know that the low price is very important to all internet buyers, so we decide to make less profit in order to bring
the best price to our customers. |
| Q: | What does it mean "In Stock. Usually ship out within 24 hours" in available field? |
| A: | That means the item is in our stock and we will ship it out within 24 hours. We only sell items that are in our stock. If any items are
out of stock, our system will automatically disable it, and you are not able to add it in your shopping cart. |
| Q: | What kinds of payment do you accept? |
| A: | We accept Visa, Master Card, Discover Card, American Express Card, and PayPal system. You can use one of them in order to
pay for us. |
| Q: | Will you ship to Hawaii, Alaska, and other islands belong to the United States? |
| A: | Yes, We ship to all states in United States. However, you have to pay an extra shipping cost if you would like to ship to Hawaii, Alaska, and other islands belong to the United States because the shipping fee to these areas is higher than that to 48 continental states in USA.
During the check out time, our shopping cart will show you all information. |
| Q: | Can my billing address and shipping address different? |
| A: | Yes, you can enter your shipping address that is different from your billing address. We may contact you by phone to verify your information before we can ship the order out if your billing address and your shipping address are different. For security reasons, if we are unable to contact you, we may delay the shipping or ship to your billing address. Please make sure your billing address correct. If not, our payment system will reject your order. The billing address is the address that you receive your monthly bill. |
| Q: | If I need to buy a large quantity of watches, will you give me a discount price? |
| A: | Yes, we have a whole seller program. If you buy 6 or more watches, you are qualified for our whole seller program.
The more watches you buy, the lower price you will get. Please send us an email at contactus@shopcoolstuff.com, or click here to leave your message
in order to get the whole seller prices. |
| Q: | How can I contact your company? |
| A: | You can contact us by send us an email at contactus@shopcoolstuff.com, or click here to leave us a message.
If you would like to send us a mail, you can send it to:
ShopCoolStuff, Inc.
222 W. 68th STREET
LONG BEACH, CA 90805
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| Q: | How can I know that my order has been placed or not? |
| A: | After you complete your payment, you will receive our automatic confirmed emails that tell you that your order has been placed. You can check your order status at: http://www.shopcoolstuff.com/CheckOrderStatus.asp. |
| Q: | How long will Shopcoolstuff.com ship my order out? |
| A: | As we say on our website, we usually ship your order out within 24 hours. It takes us a little bit time to prepare your order
and schedule for shipping. |
| Q: | How long will I receive my package after the Shopcoolstuff.com ship my order out? |
| A: | We will use the United States Postal Service (USPS) Mail to ship your order. According to USPS Website, You usually receive your package within 3 to 7 business days. |
| Q: | How can I know if my order is shipped or not? |
| A: | We will send you an email to notify that your order was shipped with the confirmation number. |
| Q: | Do I have any way to keep track where my package is? |
| A: | Yes, you will get an email to notify that your order was shipped with the confirmation number.
You can follow the instruction in that email in order to access to a website that you can track your package. |
| Q: | If I need to get a copy of my receipt, how can I do it? |
| A: | We have a tool that help you get a copy of your receipt. Please click on "Your Orders" Tab on the top of the page
in our website. Then click "Get Receipt" hyperlink. It will ask you to enter your order number and your email address that
you used to order from us. After enter your order number and your email address, please click "Get Receipt" button. You will
receive a copy of your receipt within a few minutes via your email. |
| Q: | After I receive my watch, if you do not like it, can I return the watch? |
| A: | Yes, we need to receive your returned watch within 45 days (orders from 11/28/2006 to 12/15/2006) or 30 days (orders before 11/28/2006 and after 12/15/2006) from our shipping date. The watch must be in
the original condition with box, instruction book, guarantee papers, etc. Please view our shipping and return policy
for more detail. |
| Q: | How can I return the item(s)? |
| A: | Returning item(s) back to us is very easy. We have a tool to help you to generate a returned form. Please click "Your Orders" Tab,
and then click "Return Order". Please follow the wizard, and finally print out the returned form. Please see our returns policy for details. |
| Q: | Do you ship to an internation addresses? |
| A: | NO, we will NOT ship to an international addresses. |
| Q: | I tried to add an item into the shopping cart by clicking "Add To Cart" button, but the shopping cart always says "The Cart is Empty". What is wrong? |
| A: | This problem happens because your web browser (Microsoft Internet Explorer or Netscape) are not enabled to accept the cookies that we use to keep track items in the shopping cart. If you are using Microsoft Internet Explorer, please Click here to see the instruction how to enable the cookies. If you are using Netscape, please >Click here. If you still have the same problem, please send us an email at: contactUs@shopcoolstuff.com to get further help. |
